St. Paul, MN – February 14, 2007 – API Outsourcing, Inc., a leading Business Process Outsourcing (BPO) provider of state-of-the-art invoice automation solutions, announced today a multi-year billing and imaging contract with Time Warner Cable San Antonio.
API will provide billing to more than 350,000 subscribers. Services will include printing of statements with online archive of statements for access by customer service representatives. API will also print customer notices in both English and Spanish. Future enhancements will include preparation and delivery of electronic statements to customers. Benefits will include reduced costs, improved production times for statements, and faster implementation of change requests.
“The transition to working with API went remarkably well,” said Jon Gary Herrera, vice president of Governmental and Public Affairs for Time Warner Cable San Antonio. “With API, statements are produced within 24 hours, which is a significant time improvement over our previous process. API works efficiently with dynamic data to present information more clearly to our customers. They have been very responsive to our special requests and have exceeded our expectations during implementation and with ongoing service.”
“Although we produce statements for a number of Time Warner Cable Divisions, each division has unique needs because they serve a distinct population,” stated J. Peter Donlon, Executive Vice President, API Outsourcing. “API’s Billing Solution provides the flexibility needed to meet those unique needs. We are pleased to provide billing services for Time Warner Cable San Antonio that add value to their customers.”
About Time Warner Cable San Antonio
Through innovative technology, a fully upgraded fiber-based network, and a commitment to increasing choice and value for our customers, Time Warner Cable brings the digital age to the San Antonio community and is transforming the way San Antonians receive information and entertainment. Time Warner Cable San Antonio offers award-winning customer service and technical support 24 hours a day, 7 days a week. For more information visit http://www.twc-sa.com/.
About API Outsourcing, Inc.
API Outsourcing, Inc. (API) is a leading Business Process Outsourcing (BPO) provider of invoice automation solutions for mid-size to Fortune 1000 companies. API delivers solutions to transform clients’ manual paper-dependent accounts payable, billing and document management processes into innovative automated processes. Headquartered in St. Paul, MN, the company currently manages over 280 million transactions for clients annually. Clients benefit from the significant increase in process efficiency, profitability and financial control. API uses Six Sigma techniques to deliver high quality, consistent service. API’s clients include Rayovac, EDS, Randstad North America, Affinity Plus Credit Union, G&K Services, AMN Healthcare and Lee Enterprises. Please visit www.apioutsourcing.com or call 651.675.2600 to learn more.