The Black Book of Outsourcing 2010 Vendor Rankings Survey
St. Paul, Minn.― January 26, 2011 – API Outsourcing, Inc. (API) is proud to announce it has been ranked as the #2 global Finance & Accounting(F&A) service provider in the Black Book of Outsourcing’s State of the Global Finance and Accounting Outsourcing Industry 2010 report, published in December 2010.
The Black Book of Outsourcing, a Datamonitor company, is the leading independent market analyst for customer satisfaction with outsourcing. The business and market analysis information are used by its clients for operational and strategic decision-making for outsourcing. The 2010 survey evaluated outsourcing providers based on over 12,000 responses from users and purchasers of outsourcing services. These responses provided customer feedback on over 31,000 service experiences. The Black Book of Outsourcing survey ranked service providers based on nine performance criteria: requirements awareness, shared goals, financial benefits, risk mitigation, partnership approach, problem resolution, corporate reputation, skills and resources, and future orientation.
“We are very pleased to be recognized as a leader in this category F&A (Finance and Accounting) Outsourcing Service Provider and also being rated as a top service provider across all nine performance criteria. This recognition validates the value proposition of our solutions and our ability to deliver actual cost savings to our customers using our highly configurable technology platform,” said Gary Halleen, API Outsourcing’s President and CEO.
“The ranking by The Black Book of Outsourcing is a tribute and achievement for our customers and employees that have required their dedication and commitment to deliver consistent quality services that exceed our customer’s expectations. I also believe that our ranking is the result of our ability to be partners with our customers in implementing our Six Sigma practices. These practices help us to deliver innovative solutions and quality services,” said Howard Latham, API Outsourcing’s Executive Vice President of Customer and Product Management.About API Outsourcing
API Outsourcing, Inc. is a leading onshore Finance and Accounting Outsourcing (FAO) provider of innovative state-of-the-art document management, accounts payable, accounts receivable and accounting services headquartered in St. Paul, MN. By transforming manual paper-dependent payables and billing processes through our imaging, bill delivery and workflow systems, customers minimize the labor intensive work associated with back-office processing and can focus on their core business. Outsourcing benefits include improved cash flow through improved DSO and controlled DPO. This combined with reduced processing costs, increased business intelligence and improved customer/vendor relationships provides the ultimate value proposition. API currently processes over one hundred million transactions annually, delivers world-class quality, provides exceptional customer satisfaction, utilizes Six Sigma practices and performs a SAS 70 Type II Audit annually.
All trademarks are owned by their respective companies.