Utilization of Six Sigma
API Outsourcing follows the Six Sigma framework in striving for zero defects in its delivery of services. Six Sigma is a highly disciplined approach which helps us focus on developing and delivering near perfect products and services as viewed by our customers. To achieve Six Sigma quality, a process must produce no more than 3.4 defects per million opportunities.
Six Sigma: The Way We Work
Six Sigma is a goal we strive towards and a philosophy which is part of our business culture. Six Sigma has changed the way in which our people approach work and towards delivering the best to our customers.
We focus on what is important to our customers and how to prevent problems (defects) from occurring as seen through our customer's eyes. With this customer focus, we look for ways to have breakthrough and continuous improvement.
The API Approach
API Outsourcing is investing in creating teams comprised of Black Belts and Green Belts who apply various tools and processes such as the Six Sigma framework to move towards our goal.
Center of Excellence
Our goal is perfection.
"Six Sigma standards have been initially implemented to support our strategy of productivity improvement and cost efficiencies in the support of clients. We now see that Six Sigma will play a critical role in achieving API's strategies for corporate growth. Clients are increasingly asking for assistance in billing and payable process transformation and Six Sigma is a key enabler of those efforts."
CEO and President, API Outsourcing