Outsourcing becomes a strategic asset when it makes the entire business adaptive and ready for change by connecting people, process, and information in a way which drives results. This is particularly important in the services industries where by definition it provides intangible goods and information. API works with service industry customers to create a central information archive to make information available to all team members anytime anywhere. The services industry is very broad, yet there is one common thread, all involve customer relations. All companies in the services industry need to get closer to customers and seek insights to enable them to meet demand more proactively.
"The goal is to give customers more options. Customers open a PDF, but they can also download the data for their own ERP accounting systems."
Senior Billing Manager, Randstad North America